Accessibility Statement

Last Updated: January 1, 2024

Our Commitment

JC Caring Home Services is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Accessibility Features

This website incorporates the following accessibility features:

Navigation and Structure

• Skip Links: Skip navigation links allow users to bypass repetitive content and go directly to main content.
• Semantic HTML: Proper heading hierarchy and semantic elements help assistive technologies understand page structure.
• Breadcrumbs: Clear navigation paths help users understand their location within the site.
• Consistent Navigation: Navigation menus appear in the same location on every page.

Visual Design

• Color Contrast: Text and background colors meet WCAG AA contrast requirements.
• Resizable Text: Text can be resized up to 200% without loss of content or functionality.
• Focus Indicators: Visible focus states help keyboard users navigate the site.
• Responsive Design: The site adapts to different screen sizes and orientations.

Images and Media

• Alternative Text: All informative images include descriptive alt text.
• Decorative Images: Images that are purely decorative are properly marked to be ignored by assistive technologies.

Forms and Interactive Elements

• Labels: All form fields have associated labels.
• Error Messages: Form validation errors are clearly identified and described.
• Keyboard Accessibility: All interactive elements are accessible via keyboard.
• ARIA Attributes: Appropriate ARIA labels and roles enhance assistive technology support.

Assistive Technology Compatibility

Our website is designed to be compatible with:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

Browser Compatibility

This website is optimized for the following browsers:

• Google Chrome (latest two versions)
• Mozilla Firefox (latest two versions)
• Apple Safari (latest two versions)
• Microsoft Edge (latest two versions)

Known Limitations

We are aware of the following limitations and are actively working to address them:

• Some older PDF documents may not be fully accessible. We are working to remediate these files.
• Third-party content (such as embedded maps or videos) may not meet all accessibility standards.

Alternative Access

If you have difficulty accessing any content or functionality on our website, please contact us. We are committed to providing information in alternative formats upon request, including:

• Large print documents
• Audio descriptions
• Phone-based assistance
• In-person support

Accessibility in Our Services

Beyond our website, JC Caring Home Services is committed to accessibility in all aspects of our operations:

• Our staff is trained to provide accommodations for individuals with disabilities
• We provide services in the patient's home, eliminating transportation barriers
• Written materials can be provided in accessible formats
• Communication accommodations (such as interpreters) are available upon request

Continuous Improvement

We are committed to continuously improving accessibility. Our efforts include:

• Regular accessibility audits of our website
• Staff training on accessibility best practices
• Incorporating user feedback into improvements
• Staying current with accessibility standards and guidelines

Feedback and Contact

We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

We try to respond to accessibility feedback within 2 business days.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a complaint with:

• U.S. Department of Health and Human Services, Office for Civil Rights: for complaints about healthcare services
• U.S. Department of Justice, Civil Rights Division: for ADA-related complaints
• Georgia Office of the Attorney General: for state-level complaints